{"id":5711,"date":"2024-09-03T10:57:23","date_gmt":"2024-09-03T10:57:23","guid":{"rendered":"https:\/\/aenjo.com\/?page_id=5711"},"modified":"2025-02-02T21:42:03","modified_gmt":"2025-02-02T21:42:03","slug":"refund","status":"publish","type":"page","link":"https:\/\/aenjo.com\/en\/refund\/","title":{"rendered":"refund"},"content":{"rendered":"
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Return and Exchange Policy<\/strong><\/h3>\n

We are in aenjo.com<\/strong> We care about our customers' satisfaction and strive to provide an enjoyable and smooth shopping experience. If you are not satisfied with your purchase for any reason, you can request a return or exchange according to the following conditions:<\/p>\n

1. Return and exchange period<\/strong><\/h4>\n
    \n
  • You can return or exchange the product within one day from the date of receiving the order.<\/li>\n
  • The product must be in its original condition and not used or damaged.<\/li>\n<\/ul>\n

    2. General terms and conditions for returns<\/strong><\/h4>\n
      \n
    • The product must be unused, in its original packaging, and with all accessories and attachments (if any).<\/li>\n
    • Products that have been damaged due to misuse cannot be returned.<\/li>\n
    • Some products are not returnable for health or logistical reasons (e.g. consumables, cosmetics, and special promotions).<\/li>\n<\/ul>\n

      3. How to request a refund<\/strong><\/h4>\n
        \n
      1. Contact us via customer service.<\/li>\n
      2. Provide us with your order number and a clear picture of the product in case there is a problem.<\/li>\n
      3. We will review your request and respond to you within three business days.<\/li>\n<\/ol>\n

        4. Refund<\/strong><\/h4>\n
          \n
        • The amount will be refunded using the same original payment method within 14 days<\/strong> From approval of the request.<\/li>\n
        • Shipping and return fees may apply depending on the situation.<\/li>\n<\/ul>\n

          5. Product Replacement<\/strong><\/h4>\n
            \n
          • You can request to exchange the product for the same model or another product (subject to available stock).<\/li>\n
          • In case of a manufacturing defect, we will cover the shipping and replacement costs.<\/li>\n<\/ul>\n

            6. Cancellation before shipment<\/strong><\/h4>\n
              \n
            • Order can be cancelled before shipping without any charge, but after shipping, the above return policy will apply.<\/li>\n<\/ul>\n

              7. Exceptions<\/strong><\/h4>\n

              Some products may not be eligible for return, such as:<\/p>\n

                \n
              • Digital products (subscriptions, e-codes).<\/li>\n
              • Personalized or customized products.<\/li>\n
              • Items on sale or purchased as part of special offers.<\/li>\n<\/ul>\n

                For more information, please feel free to contact us.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5711","page","type-page","status-publish","hentry"],"yoast_head":"\nrefund - 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